The purpose of this document is to communicate the responsibilities and expectations between the Client (parent/legal guardian/student) and the Tutor.  The following are agreed-upon responsibilities that we as partners will carry out to support the student’s success. Read our terms and conditions below.

TERMS AND CONDITIONS

With the exception of the winter holiday season, March Break, the summer months (July and August), and statutory public holidays, the expectation for our program is at least 45 minutes of tutoring time each week for the student to create momentum and accountability with his/her tutor.  

If a student needs to cancel a session, we require at least 24 hours’ notice.  Lessons cancelled with less than 24 hours notice must be paid in full.  If a Client is not interested in rescheduling and wishes to cancel the weekly session, he/she is to call management directly for approval.  Please kindly call our office at (647) 284-1556 on Mondays to Saturdays from 9:30am to 3:30pm Eastern Time, at least 24 hours in advance of the scheduled class.  Any unused session(s) will not rollover to future month(s).  All sessions must be used within the month itself, otherwise they will be lost.  Cancelled lessons cannot be rescheduled again once they are rebooked.  Should the student not be present at this rescheduled class, then this is deemed a no-show.  Exceptions will be made for emergencies or extenuating circumstances, including:

• • • • Bereavement
      • Sudden Injury or Illness
      • Power Outage
      • Severe Weather (for in-person tutoring)
      • Internet Issues (for online tutoring)

It is the responsibility of the student and parent to let the tutor know, with reasonable notice, when there’s a need to reschedule a tutorial session.  If a student needs to reschedule a session, we require a 6 hours notice.  In the unlikely situation where a tutor has an emergency and cannot attend a scheduled session, Math Doctor management will assign a substitute tutor for that session.  Unfortunately, there are no exceptions to our cancellation and rescheduling policy as we must respect the time of our tutors.

At Math Doctor, we accept payments by e-transfers and credit card.  Our weekly tutoring program requires prepayment.  To avoid being late on payment, we encourage everyone to save their credit card on file.  Square will automatically withdraw the invoiced amount on the day of the student’s first tutorial session of the month.  By submitting our student registration form and enrolling into our tutoring program, you hereby consent to us charging the credit card on file in accordance with this provision.  A $50 late fee will automatically apply if payment hasn’t been received by the 15th day past due. 

The tutoring program will be suspended should there still be an outstanding balance on your account after 30 days from the first tutoring session of the month. It is the responsibility of the parent and/or legal guardian to ensure that their account stays current.

In the event you wish to terminate the tutorial program, please give us at least a week’s notice.  Any unused funds on your account will be transferred back in the form of a future credit or back to your original method of payment.  If the latter option is chosen, a 10% administrative fee will apply to offset the cost charged by the payment processor.

For all payment inquiries, please direct all communications to the Math Doctor management only.  Clients are prohibited by contract by entering into private agreements with tutors introduced by Math Doctor. 

While we take great care in ensuring the student’s success, Math Doctor cannot make any promises or warranties with regards to the Student’s performance or grades as a result of any tutoring provided.  With that said, we will work closely and patiently with the Student to set them up for success. This is our terms and conditions.

If you have any specific questions about our terms and conditions, please contact us by email at [email protected].